Automated Insights to Improve Customer Experience

Our advanced Workforce Optimization (WFO) solutions give you the tools you need to gain actionable insights into the factors that impact customer experience, improve productivity, and reduce operating costs.

Data-Driven Results

With the ability to record calls and monitor employee performance, you’ll be able to deliver an exceptional experience to all your customers by staying on top of interactions that need improvement.

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Remain Compliant and Detect Fraud With Speech Analytics

Since contact centers receive such an immense volume of calls, it can be almost impossible to manually review them all for compliance-related issues if employees fall short of consumer data protection and privacy regulations.

Luckily, with our Speech Analytics WFO software, you can automatically capture 100% of your contact center’s calls, allowing you to quickly isolate specific non-compliance and fraud issues so that you can take action to remain compliant.


Improve Efficiency with Desktop and Process Analytics (DPA)

In today’s multi-channel, multi-site contact centers, it can be difficult for employees to stay focused and work efficiently.

To combat this rising trend, our DPA solution allows your business to quickly understand the issues impacting performance so that you can improve upon overall productivity and capacity.

This data can be used to:

  • Identify process workflows and volumes that could be automated
  • Identify employees that would benefit from further training
  • Drive processing consistency and adherence
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